Refund policy

Effective Date: August 5, 2026

Thank you for shopping with Xeon Mist.

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return Policy below.

1. Return Period

We accept return requests within 14 days of the delivery date.

Unfortunately, we cannot accept returns or exchanges requested after the 14-day return period.

2. Eligible Returns

You may request a return if:

You received the wrong item.
The product arrived damaged during shipping.
The product has a manufacturing defect.
You received an incorrect order.

3. Return Conditions

To be eligible for a return:

The item must be unused and in its original packaging.
The product must include all original accessories (if applicable).
A valid Order Number or Proof of Purchase is required.
The return request must be submitted within 14 days of delivery.

4. Non-Returnable Items

We cannot accept returns if:

The perfume has been opened or used.
The original packaging is missing or damaged by the customer.
The product has been damaged due to misuse, negligence, or improper handling.
The return request is submitted after the 14-day return period.

5. Refund Process

Once we receive and inspect your returned item, we will notify you whether your return has been approved or rejected.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

6. Exchange Policy

If you receive a damaged, defective, or incorrect product, we will gladly provide a replacement at no additional cost, subject to product availability.

7. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.
For all other approved returns, the customer may be responsible for the return shipping charges.