Shipping policy

Effective Date: August 12, 2026

Thank you for shopping with Xeon Mist.

We are committed to delivering your order safely, quickly, and reliably. Please review our Shipping Policy below for information about order processing, delivery times, shipping charges, and other important details.

1. Order Processing

All orders are processed after the order has been successfully placed and confirmed.

Orders are generally processed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive your order and delivery details through the contact information provided at checkout.

2. Delivery Time

Delivery times may vary depending on your location.

Estimated delivery time within Pakistan:

Major Cities: 2–4 business days
Other Cities & Areas: 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your order.

From time to time, Xeon Mist may offer free shipping promotions or special delivery offers. Any applicable promotion will be clearly mentioned on our website.

4. Delivery Areas

We currently offer delivery across Pakistan.

Delivery availability may vary for certain remote or restricted areas depending on courier service coverage.

If your location is not serviceable, our support team will contact you regarding your order.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through the contact details provided with your order.

You can use the tracking information to check the status of your shipment with the relevant courier service.

6. Delayed or Lost Orders

While we make every effort to ensure timely delivery, Xeon Mist is not responsible for delays caused by courier companies, incorrect or incomplete customer information, weather conditions, public holidays, or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed or lost, please contact our support team so that we can assist you in checking the shipment status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, additional delivery charges may apply for re-shipping the order.

8. Damaged Packages

If your package arrives visibly damaged, please contact our support team as soon as possible.

We may request photographs or other information regarding the damaged package and product to investigate the issue and assist you with a replacement or return in accordance with our Return Policy.